top of page

FAQ

Design Brief

This is really essential as we will need to learn about what you like such as your style, colour preferences, budget and what you would like to achieve.  It's important to have a clear understanding about your needs and what you are looking for in your room design/s. The information that you supply will allow us to familiarize ourselves with you and your home, giving us the information we need to provide you with a design that we hope you will love. Get started with the DESIGN BRIEF right away.

​

Client design review & delivery

Once the design concept is completed it will be digitally delivered for your review.  You may wish to take the design concepts, floor plans and other materials and implement them yourself.  You may also have questions at this point in the process and we are happy to help you in any way we can, either way.

​

​Purchasing

This service is offered to clients that don’t have the time to do their own purchasing.  We will create all of your purchase orders for the design developed as well as negotiate with vendors on the best price for you. Once all purchase orders are completed and budget is approved by the client the buying process can begin.  All purchase orders can be handed over at this time to the client for placing their own orders directly or Stellar can place the orders for you and coordinate delivery set up.

​

​Our trade discounts

We are extremely fortunate that we know a lot of major retails that offer us very good designer discounts and we are happy to pass our discounts on wherever possible on to you, the client. These discounts will give you great savings. It is quite possible that the savings you make with us, will pay for your designer and then some. Whilst we cannot guarantee a discount at every store, we ask that if you have seen an item you would like it incorporated into your design, let us know and we will do our best to get you the best price for the item, we can't be fairer than that.  When filling in your DESIGN BRIEF, simply add your chosen items to the list. We should be able to tell you information such as; pricing, delivery and lead-times. You are no obligation to do this but who doesn't want to save money right?

​

Installation

There may be times when you may prefer to have your designer onsite for the delivery or installation as this can be crucial time. Please note, there may be an additional charge for this. We will ensure this runs smoothly. If your designer cannot be there, we will ensure a member of our staff is on hand if necessary to safeguard your items and provide a smooth transition from old to new. Again, please note, there may be an additional charge incurred for this. When your design is completely finished, there will be a walk-through or run-through to guarantee your complete satisfaction.

​

Our Fulfilment Guarantee

Here at Direct Designs, we now that any kind of design is subjective, however we base our business on your happiness and that is why we offer our DESIGNS DIRECT FULFILLMENT PROMISE Once your projected has started, you will be sent a 2 CONCEPT BOARDS which is based on the information provided in your Design Brief and information via telephone or Skype calls. If you are unhappy with them, we will issue a full refund. To receive a full refund, you must contact us on……….. within 72 hours of receiving your 2 digital concept boards. We try to get it right all the time but in order to process the refund, we will need to speak with you about the digital concept boards you received, to see if there is anything we can do to make you happy.

​

Buy For Me Service

It’s easy! Select the items you want from your final shopping list and provide your shipping information and delivery instructions. You will then receive an email with the invoice that includes the best currently available retail price from each retailer. Once your items have been purchased, and your order is place, we will provide you with all the shipping and tracking information. You are then on your way to having a beautifully, professionally, interior designed room.


 

The Packages explained

We try to keep the packages as simple as possible and they are done in tiers. Each tier reflects the chosen interiors designers experience. Even our first time interior designers hold either a diploma or a certificate and many have been designing for several years. If you do choose a designer from our PREMIUM package, it's quite possible that he or she could end up as the next Kelly Hoppen, so don't dismiss them. We also offer smaller A' LA CARTE PACKAGES.

​

How much is a new kitchen or bathroom?

Well, that would depend on a number of things; for a new kitchen, the price of the cabinets, door knobs, flooring and appliances just for starters. With a bathroom, pretty much the same applies. You can easily get a beautiful new kitchen for around £5,000 but you also have to factor in the costs for the labour, unless of course you wish to do it yourself. The same again

 

 

My kitchen and living/dining room are in one big room. Does this count as 2 rooms?

On average, we look at the maximum room size as 40 sq meters. Whilst our designers will design it as one space, either a kitchen/dining room or Kitchen/living room, you would be doing yourself a disservice as these are two very separate rooms and require different furniture.

​

Can I use the furniture I already have?

We would welcome the opportunity and would rise to the challenge of incorporating the furniture you already own. This actually works well as you will spend less on furniture and we have a base point with which to start your new exciting design.

 

 

 

​

The Packages

A' La Carte Packages

bottom of page